Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To request a return or cancellation, sign in to your customer account, open your order, and select the available return or cancellation action. You can also contact us at Lucuniquearts@gmail.com. Once your return is approved, we'll email you the return address and instructions. Please contact us before sending items back. This process does not limit your statutory rights.

Customers are responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, we'll cover return shipping and send you a prepaid label.

Damages and issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Custom and personalized orders, commissioned artwork, and gift cards cannot be returned. Please get in touch if you have questions about your specific item. We also cannot accept returns on sale items.

For United States orders, products in our Original Paintings collection are final sale. We do not accept change-of-mind returns or cancellation requests for these products. This does not affect our assistance with damaged, defective, or incorrect items, or any rights you have under applicable law. This US final-sale restriction does not apply to EU orders; please see the European Union section below.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period For eligible EU purchases, the statutory right of withdrawal allows you to withdraw without giving a reason within at least 14 days, starting from delivery of the last item in your order. Our EU return rule offers a 30-day request window starting from delivery of the last item in the order, with extensions for weekends and holidays. Cancellation requests are available in your customer account until the item is fulfilled. If the online cancellation option is no longer available, contact us at Lucuniquearts@gmail.com to exercise any applicable withdrawal rights. Our voluntary return conditions and exclusions do not limit your statutory rights.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. It can take extra time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at Lucuniquearts@gmail.com.